Vacation Rentals Policies & Procedures

ADVANCE TENTATIVE REQUESTS:

It is suggested that vacation rental requests be made a year in advance allowing for property selection and availability to be at its highest. Advance Tentative Requests may be made for the following calendar year provided the corresponding date requested has passed in the current calendar. Tentative Requests are made with the understanding that Owners have first choice to their homes, current calendar guests have the first option to renew until departure, and the rental rate is subject to change. An Advance Tentative Request fee is required to hold your request until January 1. This fee is nonrefundable or transferable. Fee does not apply to the rental rate. Your Advance Tentative Request is not a confirmed reservation. Advance Tentative Requests are only confirmed with full rental deposits by January 1 of the following year. The guest shall not assign this agreement or sublet the property in whole or in part. In the event Agent or Owner is unable to deliver property to Guest under this agreement because of fire, eminent domain or Act of Nature, property is sold, removed from rental program, unavailable because of delay in construction, lack of water, sewer or services or any other reason beyond Agent's control, Guest hereby agrees that Agent, and Owner's sole liability as a result of any of these conditions is the full refund of all considerations previously tendered by the Guest pursuant to the terms of this agreement, and Guest expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including but not limited to any expenses as a result of travel, cost of re-renting, etc. top

WEEKLY RESERVATIONS:

Begin at Check-in between 3:30PM & closing Saturday and end at 10:00AM the following Saturday. Reservations may be made as far as one year in advance. Any deviation from Saturday to Saturday can only be made on a last minute basis and is subject to availability of inventory. Arrival day variations are easier to accommodate during the off season. Restrictions Apply. You may call for details. top

BREACH:

If a Guest or any member of their party violates any terms or conditions of this Agreement, State & Local Laws, Noise Ordinances, Seaside Rentals may terminate this Agreement and Guest shall be subject to eviction and forfeiture of total monies paid. Seaside Rentals reserves the right to refuse rental deposits, refunds and discontinue occupancy if in the Agent's opinion tenant is/will be detrimental to the property. top

HOME DESCRIPTIONS:

Every attempt is made to make sure that the descriptions are accurate; however, we cannot be held responsible for errors in descriptions of the home, accessories, d'cor, electronic equipment, televisions, rates etc. Updates to descriptions, additional details, photographs & virtual tours are available on our website at www.seasidevip.com. Periodically review our website for updates & changes. You will not be personally notified of updates. Omissions, additions, or errors as well as changes in furnishings, bedding arrangements, equipment, televisions etc. made by the Owner, or any/all amenities, circumstances out of our control, shall not be the responsibility of the Agent, Owner, or Printer. We are unable to make other arrangements, property substitutions, rate adjustments or refunds upon your arrival. top

LINEN RENTAL:

Bedspreads/Comforters, mattress pads & pillows are provided. The Premier Bed & Bath Package is automatically added to all reservations as linens are not provided. You must initial the Deposit Request Form if you choose to decline the linen package and wish to bring your own linens. All items will be delivered the day of your arrival and picked up the day of your departure. Linen Rental does not include bed set-up, however, this service may be requested for an additional fee. Baby, beach and sporting equipment is available upon request. Should you experience a problem with any rental equipment we will have the item replaced upon your request. No cancellations/refunds can be issued within 2 weeks of your arrival for changes to rental item requests, at check-in or upon departure. Guest assumes all responsibility for damaged, missing, stolen equipment. top

VACATION PROTECTIONINSURANCE:

The Vacation Rental Insurance is automatically added to all reservations, you must initial the Deposit Request Form to decline the insurance. If not declined with the initial deposit, the travel insurance can not be cancelled/refunded at a later time and is non-refundable after 10 days of initial deposit payment. Vacation Protection Insurance can only be requested with initial deposit. We are unable to provide this protection at a later time. Certain Restrictions Apply. To help protect your vacation investment, Seaside Rentals recommends the purchase of Vacation Protection Insurance on all reservations through a third party, CSA Travel Protection, Inc. Seaside Rentals is not liable for any claims, disputes, policies, refunds, restrictions etc. CSA Travel is the sole provider of Travel Protection Insurance and all questions, claims etc are handled directly by CSA Travel. Contact CSA Travel Protection directly toll free #: 866.298.6846. Cancellation of reservations not holding insurance will not receive refunds of any kind. top

PEST CONTROL:

Please be aware we make every effort possible to eliminate the occurrence of pests in our homes. Each home is serviced for pests on a regular basis. As many insects are indigenous to our temperate climate, we suggest keeping all doors and windows closed. No other arrangements, property substitutions, rate adjustments or refunds will be issued for pest related problems. top

PARKING:

Vehicle Parking is restricted by the physical limitations of the property and is to the number of advertised vehicles. Parking on lawns is strictly prohibited. Guest assumes liability & responsibility for any and all damages to the property, lawn, sprinkler system, landscaping, etc. No Campers/RVs are permitted. Seaside Rentals is not responsible for parking regulations, towing or tickets. Contact the appropriate authorities.top

NIGHTLY GETAWAY RESERVATIONS:

Nightly reservations are made on a last minute basis and are subject to availability of inventory. Nightly reservations are easier to accommodate during the off season. Restrictions Apply.top

HOLIDAY & OFF SEASON RESERVATIONS:

Enjoy our off season discounted rates! Golfing, shopping, coming "Home for the Holidays!" October through March is a popular time to visit. It is suggested reservations be made a year in advance allowing for property selection and availability to be at its highest. Weekly reservations can be booked up to a year in advance. Nightly reservations can be reserved closer to arrival. top

MONTHLY RESERVATIONS:

Monthly reservations extend from October 1 to April 1 unless interrupted by the Easter Holiday. Restrictions Apply. You may call our Guest Services Representatives for details. top

EXTENDING YOUR RESERVATION:

Upon your arrival, should your requested home be available for additional days following your scheduled departure, you may extend your stay at a discounted nightly rate. top

GROUPS:

You must be at least 25 years or older in order to book and/or confirmation a reservation. Rental agreements with our Owners prohibit rentals to school, church, fraternity, sorority or other non-family groups, chaperoned or un-chaperoned unless all members are 25 years of age or older. Weddings, receptions, social gatherings, and/or parties of any kind which would increase allowed/advertised occupancy of the home are not allowed. The homes' premise, in its entirety, is restricted to the number of individuals approved/advertised occupancy level. Accommodations are strictly limited to the number shown regardless of bedding available. Overcrowding will not be permitted. Exceptions made for infants occupying a crib only. No Campers/RVs are permitted. Vehicle parking is restricted to the number of advertised vehicles. Should a group misrepresent itself, or fail to comply, the group in it's entirety, will be required to vacate premises immediately without any refund of monies paid. Seaside Rentals reserves the right to refuse rental deposits, refunds and discontinue occupancy if in the Agent's opinion tenant is/will be detrimental to the property. top

ACCOMMODATIONS AND FURNISHINGS:

Each home is privately owned, furnished and equipped according to the Owner's taste and requirements. Accessories, bedding, curtains, d'cor, electronic equipment, furniture etc. may not be rearranged/changed/removed from the interior of the home. Both the Interior & exterior decor can not be changed. Home conditions and furnishings vary due to age and care given by the owner. Should you have specific requirements, we advise personal inspection of the rental home prior to making your reservation. We welcome the opportunity to show our homes when they are unoccupied. Viewing restrictions apply. We are unable to make other arrangements, property substitutions, rate adjustments or refunds once your reservation is confirmed or upon your arrival as we have a strict No Refund Policy. top

UNIT DESCRIPTIONS:

Every attempt is made to make sure that the descriptions are accurate; however, we cannot be held responsible for errors in descriptions of the unit, furnishings, equipment and rates. Omissions, additions, or errors as well as changes in furnishings, bedding arrangements, equipment, etc. made by the Owner shall not be the responsibility of the Agent, Owner, or Printer. We are unable to make other arrangements/substitutions/refunds upon your arrival. top

CONFIRMING YOUR RESERVATION REQUEST:

To ensure your stay is pleasant, please carefully review the reservation information and our Customs and Courtesies presented in our brochure, our website, and your Deposit Request & Confirmation Forms. Should you have any corrections, questions or requests, please contact our office immediately. Receipt of completed forms, required signatures, deposit confirmation and approval by Seaside Rentals confirms your reservation. Once your reservation is confirmed, we are unable to make other arrangements/substitutions/refunds. Seaside Rentals reserves the right to refuse rental deposits, refunds if in the Agent's opinion tenant will be detrimental to the property. Should the Owner of home under our management elect to remove their home from our program or choose not to honor a rental, the guest shall not hold Seaside Rentals liable. Guest hereby agrees that Agent, and Owner's sole liability as a result of any of these conditions is the full refund of all considerations previously tendered by the Guest, and Guest expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including but not limited to any expenses as a result of travel, cost of re-renting, etc. top

ADVANCE DEPOSITS:

A deposit of half of the total rent, optional Vacation Protection Insurance and reservation fee are required within 10 days of making your reservation. A nonrefundable reservation fee is charged on all reservations. This fee is to cover tenant services & administrative costs. If your deposit is not received by the due date, your reservation will be cancelled without notification. Interest earned on funds deposited with Seaside Rentals is payable to Seaside Rentals. No other arrangements, property substitutions, rate adjustments or refunds will be issued once your reservation has been confirmed or upon arrival top

METHOD OF PAYMENT:

We will accept credit company balance transfer/convenience checks, certified funds, cashiers checks/money orders, traveler's checks personal checks or cash. If you prefer the convenience of paying by major credit card on-line, a non-refundable convenience fee will be charged by Vacation Rent Payment, a third party processing center, to process Visa/Master Cards payments. Please Note: Individual Credit Card Companies may charge lower interest rates on deposits made by Balance Transfer or Credit Card Company Convenience Checks verses paying directly by card. You may wish to check with your individual Credit Card Company prior to processing your payment. If online credit card payment is preferred, the name on the credit card must be the same as the name on the Vacation Rental Agreement. Additional Restrictions Apply. Seaside Rentals is not liable for any claims, disputes, policies, refunds, restrictions etc. Vacation Rent Payment is the sole provider of credit card payment processing all questions; claims, etc. are handled directly by Vacation Rent Payment. Toll Free #:866.289.5977 Website: https://www.erentpayer.com/pay/createLogin.html?acceptTerms=1&pc=II7H6ESH56. Absolutely no personal checks will be accepted less than 30 days in advance of your arrival, on last minute reservations or at time of check-in. Reservations made less than 45 days prior to arrival, payment in full will be required. International Reservations must be paid in U.S. Funds by Certified Funds only payable by a U.S. Bank. All payments must be made payable to Seaside Rentals, 12 South Ocean Boulevard, Surfside Beach, SC 29575. Cancellation of reservations not holding insurance will not receive refunds of any kind. top

FINAL BALANCE:

Balance including remaining rent, sales/accommodations tax on total rent, reservation fee & any additional charges for requested rentals/services will be due 30 days prior to arrival. top

CANCELLATIONS/CHARGES/TRANSFERS:

Confirmed reservations are nontransferable and non refundable. Requesting to change/transfer a reservation to another home, or date, is a cancellation of the current reservation. No refunds are issued for early departures. In the case of a ÒNo ShowÓ the reservation will be considered a cancellation and is nontransferable and non refundable. No refund on cancellations, regardless of reason (including inclement weather, illness, death, economic factors, etc.) as we have a strict No Refund Policy. To help protect your vacation investment, Seaside Rentals recommends the purchase of Vacation Protection Insurance on all reservations. The guest shall not assign this agreement or sublet the property in whole or in part. In the event Agent or Owner is unable to deliver property to Guest under this agreement because of fire, eminent domain or Act of Nature, or if the property is sold, removed from rental program, unavailable because of delay in construction, lack of water, sewer, services or any other reason beyond Agent's control, Guest hereby agrees that Agent, and Owner's sole liability as a result of any of these conditions is the full refund of all considerations previously tendered by the Guest pursuant to the terms of this agreement. Guest expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including but not limited to any expenses as a result of travel, cost of re-renting, etc. top

CHECK-IN TIME:

Check-in time is between 3:30PM and close of business on your day of arrival. Seaside Rentals makes every effort to ensure that all units are clean and ready for occupancy; however, during Peak Season or in some instances it may be necessary to delay occupancy until home is ready. Early check-in is permitted if unit has been prepared early. Please do not go to the unit before checking in at our office. Two sets of keys will be released to the person whose name is on the reservation. Please authorize Agent (in writing prior to your arrival) to release your keys to another party member if you cannot be present at check-in time. You will still be required to formally register in our office. Report lost keys immediately. Service fees apply for replacement/delivery. If you are arriving after 5:00PM, you must notify our office so arrangements can be made for you. Please note: Keys will not be made available for late arrivals unless balance is paid in full. Accounts not paid in full may check-in and register the following business day. No other arrangements, property substitutions, rate adjustments or refunds will be issued for late occupancy. Seaside Rentals is not liable for consequential or secondary damages as a result of travel delays, late occupancy etc. top

UPON ARRIVAL:

Prior to moving in personal items, please inspect the property thoroughly upon arrival for cleanliness, confirm appliances are in working order and no damages are present. Report any damages/requests for service immediately. All damage reports and additional services must be requested within one hour of your arrival, or we will assume you found your unit in acceptable condition. Guest assumes all responsibility/liability for damages in unit not reported upon arrival. Though we do not make rate adjustments, property substitutions or refunds, we do make every effort to meet your satisfaction. top

MAINTENANCE & REPAIRS:

Every effort is made to keep each property and its equipment in good working order. Please report any inoperative equipment or maintenance problems to our office immediately. We will make every reasonable effort to have the repairs made as soon as possible. Seaside Rentals is not responsible for delays and/or service interruptions with utilities such as cable, internet access, phone services, etc. No rate adjustments, rebates or refunds will be issued for any mechanical failures, delays due to receiving parts needed for repairs, delays due to service/utility companies, requests made outside operating hours or holidays for air-conditioning/heat, refrigerator, dishwasher, range/oven, disposal, washer/dryer, televisions, DVD players, videocassette recorders, or other appliances, Please note: Selected services requested may be handled the following day or upon business hours. The Agent or Maintenance Staff may enter the unit during working hours or at other times in case of an emergency for the purpose of completing necessary repairs and/or maintenance. For emergency after hour's assistance call #: 843.626.4078. No other arrangements, property substitutions, rate adjustments or refunds will be issued for mechanical failures or service delays. top

POOL SERVICES:

All pools are professionally maintained by each home owner's individual pool service. These services are handled by a third party. Please allow their staff to provide any adjustments/services to pool/equipment. Service fees will be added for tampering with pool/equipment and Guest assumes all responsibility/liability for damages/injury caused by tampering. Many, but not all, pools are equipped with heat which can be utilized for a fee. Pool heat must be ordered at least 72 hours prior to arrival. Pool heating is available March 1 - June 1 and September 1 - November 1. Pool heaters only heat when the exterior temperature is above sixty degrees. Please Note: If the pool heat has not been utilized, it may not be up to full temperature at time of check-in and may need several hours to heat. Guest shall indemnify and hold Seaside Rentals or Owner harmless and against any and all liabilities, claims, and expenses for personal injury or property damage resulting from unsafe or unsupervised use of the pool/hot tubs by tenants or tenants guests. No other arrangements, property substitutions, rate adjustments or refunds will be issued for mechanical failure, delays in service or days in which exterior temperature fell below sixty degrees. top

DAMAGES:

Accidents can happen easily at any time. Do not wait until departure to inform us. We will replace/repair damage as quickly as possible for your convenience throughout the remainder of your stay. Guest assumes liability & responsibility for any and all damages to the property or its contents and/or missing items and/or excessive cleaning costs (i.e. carpet/furniture stains, incomplete check-out duties, etc.). Each property is inspected upon departure. You will be invoiced for any damages, excess cleaning charges, etc. Fireworks are prohibited and illegal. No grilling on beaches/decks/walkways. Guest assumes all responsibility/liability for damages in found in unit upon guest departure which were not previously reported to Seaside Rentals upon initial arrival inspection by guest upon arrival, and or occupancy of the home. top

LOST KEYS:

Lost keys should be reported to the office immediately. To replace lost keys there will be a $15.00 charge. There will be a $25.00 charge if you request our staff to deliver a key to you. top

PETS:

There are a select few homes that will allow pet rentals. Most rental agreements with our Owners strictly prohibit pets of any kind for time. Visiting pets are not allowed. Boarding references are available upon request. Seaside Rentals reserves the right to refuse rental refunds & discontinue occupancy immediately if a pet is brought on to the premises at anytime. Guest assumes all responsibility for additional cleaning costs, damages, pest services & replacement items due to pet.

If the unit you are renting is designated as Pet Friendly the following restrictions would apply, with no acceptions made: Our Pet Policy is as follows: On Pet Friendly Units - 1 Pet is allowed, Small Breeds Only -  Under 25 lbs, Age between 1 year & 10 years only. Must have crate, be crate trained and crated when left alone. Guest MUST pay a $250.00 Non-Refundable Pet Deposit.  top

TELEPHONES:

There will be a $5.00 per call charge for any long distance calls charged to the Owner's personal telephone number in addition to long distance charges. top

MESSAGES & MAIL:

Select local calls are free. Long distance calls are blocked. Calling Cards are required for all long distance calls. If someone is trying to reach a guest by phone we will simply provide your number. All mail sent to guests must be sent in care of Seaside Rentals office. Address should include guest name and property name. Please check with our office periodically if you are expecting mail. top

FIREWORKS/GRILLS:

Fireworks are prohibited. No grilling on beaches, decks, walkways or under homes. top

OWNER'S PERSONAL CLOSETS/STORAGE AREAS:

Each unit has at least one locked closet/storage area. These areas are not included with your rental. Guest will be liable for all missing items from the closets. top

UNIT FOR SALE:

In the event the property you are renting is for sale, we may find the need to show the property during your stay at your convenience. You will be contacted in advance to make an appointment for viewing within 24 hours. In the event Agent or Owner is unable to deliver property to Guest under this agreement because the property is sold, removed from rental program or any other reason beyond Agent's control, Guest hereby agrees that Agent, and Owner's sole liability as a result of any of these conditions is the full refund of all considerations previously tendered by the Guest pursuant to the terms of this agreement, and Guest expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including but not limited to any expenses as a result of travel, cost of re-renting, etc. top

PREPARING FOR DEPARTURE:

Upon check-out, guest is responsible for removing any food from the refrigerator & cabinets, loading & starting the dishwasher and removing any trash from the premises. Please close all blinds, drapes & windows, lock all windows & doors, and turn out all lights. All keys must be returned to our office. If linen delivery was requested, please count and return all linens to original container and place inside entryway door. Guest Departure Maid Service is included with your stay. Guest will be invoiced additional charges for home not being prepared for departure, excessive cleaning, late departure, keys. top

CHECK-OUT TIME:

Check-out time is 10:00AM. Current guests have the first right to request their cur-rent property & week in the following year until departure. Please make all advance tentative requests for the following year prior to check-out. Our cleaning staff depends upon your timely departure so they may prepare for the next scheduled arrival. Guest will be charged a $25.00 per hour fee for late departures. Do not leave keys in unit; a $25.00 charge will apply if keys are not returned to our office. top

LEFT ITEMS:

Must be reported within 24 hours of departure. We will make every effort to locate lost items. Seaside Rentals is not responsible for any personal items left behind. If you request us to pick up & mail personal items to you, if found, they will be mailed C.O.D. plus a $25.00 handling charge. top

INCLEMENT WEATHER:

No refunds will be issued due to inclement weather. To help protect your vacation investment Seaside Rentals recommends the purchase of Vacation Rental Insurance on all reservations. Certain restrictions apply. Cancellation of reservations not holding insurance will not receive refunds of any kind. top

CONSTRUCTION:

New construction of accommodations/attractions & beach re-nourishment occur periodically in our resort area. As Seaside Rentals can not predict, inform booking/arriving guests of schedules, locations, potential noise/nuisance as we have No control over the situation. No other arrangements, property substitutions, rate adjustments or refunds will be issued for construction, noise, nuisance, road repair, etc. top

TAX:

Tax rates may change without notice. There are separate taxes for each county. Call for details 866.252.9930. Should the tax rates increase prior to the guest's scheduled departure, guest assumes all responsibility for additional taxes. top

PRINTING ERRORS:

Although every precaution is taken, errors in prices and descriptions do occur in printing. Seaside Rentals is not responsible for errors/omissions. We reserve the right to correct such errors. All rental rates, service fees, taxes, furnishings and equipment are subject to change without notice. No other arrangements, property substitutions, rate adjustments or refunds will be issued for errors or omissions.top

LIMITATIONS OF REMEDIES, DAMAGES, AND IDEMNITY:

In the event Agent or Owner is unable to deliver property to Guest under this agreement because of fire, eminent domain or Act of Nature, unavailable because of delay in construction or because of lack of water, sewer, services, the property is sold, removed from rental program, or any other reason beyond Agent's control, Guest hereby agrees that Agent, and Owner's sole liability as a result of any of these conditions is the full refund of all considerations previously tendered by the Guest pursuant to the terms of this agreement, and Guest expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including but not limited to any expenses as a result of travel, cost of re-renting, etc. Guest also agrees in the case of a double booking Guest will be entitled to full refund of all consideration previously tendered by Guest. Alternately, Agent will make all attempts to relocate Guest. The Guest agrees to release and indemnify the Owner and his Agent from and against all liability for injury to the person of the Guest or to any member of his household resulting from any cause what so ever, except only such a personal injury caused by the negligent or intentional acts of the Owner or his Agent. Guest agrees to be responsible for any repairs necessary due to their negligence. Guest understands that Agent has the right to refuse service to anyone and will not be responsible for accidents or injury of any kind to guest, or for loss of money, jewelry, or valuables of any kind. In the event Owner or Agent has to resort to legal process to enforce rights under this agreement, Guest shall be responsible for reasonable Attorney fees and costs. Guest agrees this contract is entered into in Horry County, South Carolina and consents to personal jurisdiction and any proper court location therein. This agreement shall not be binding unless and until Agent has received completed forms, with required signatures, request has received approval by Seaside Rentals, one-half the gross rent and all checks have cleared the bank. Guest acknowledges that they may not have possession of the property until full rental amount set forth herein has been paid in full. If Guest or any member of his/her party violates any of the conditions of this agreement, Agent may terminate this agreement and enter premises. Upon notice of termination of this agreement, Guest shall vacate the premises immediately. top